It is a friday that brings me back to the reading and to the quotes. Inspiration comes from all shapes and sizes, but today it comes from a Slideshare presentation.
My choice is for the following one, for its brilliant way to explain that one of the best sources for companies to learn and improve are its customers, specially those ones who are unhappy with the product, or the service.
Your most unhappy customers are your greatest source of learning – Bill Gates, Microsoft Founder. Tweet it!